SBSandeep Barhanpure

Healthcare · Member advocacy

Member360

Live prototype

A denied claim should come with a clear next step.

Member360 explains what happened after a claim is adjudicated, who needs to act, which plan rule applies, what the member may owe, and what to do next. If it cannot identify a code or rule, it stops instead of guessing.

Open Member360 View the public repository
Built for
Members facing a denied or confusing claim
Current form
Public web experience using synthetic examples without member data
Hard boundary
Explain the adjudicated outcome; never override it

The problem

What needs to be easier.

An explanation of benefits may contain a denial code without answering the questions a member actually has: Who needs to fix this? Which rule applies? Is there a deadline? What should I say when I call?

That gap creates avoidable calls, delayed appeals, and anxiety. The product is designed around the member’s next decision, not around another claims dashboard.

The product flow

From signal to a useful next step.

  1. 01

    Read the claim

    Read a structured, synthetic claim and EOB fixture and identify the outcome that needs an explanation.

  2. 02

    Resolve the code

    Use an exact denial-code lookup. An unknown code stops the flow rather than producing a plausible answer.

  3. 03

    Find the rule

    Use a deterministic lookup for the named SBC section and keep the explanation tied to that source.

  4. 04

    Give the next step

    Name the action owner, financial context, call script, and appeal path in plain language.

Trust by design

What the product will not pretend to know.

Deterministic today

Code mapping, plan-section lookup, rule checks, and the explanation are deterministic in the current demo. Conversational generation is future work.

Synthetic data only

The public prototype is deliberately separated from real member records and live payer systems.

No silent uncertainty

Missing evidence is an outcome the product can show. It is not a gap for a model to fill.

What is real today

A clear line between the product and the promise.

Member360 is now available as a public web experience at member360.ai. It uses synthetic examples, exact code mapping, and named plan-rule sources without asking visitors to submit member data. Live payer integration, EDI 835 ingestion, vector retrieval, and production LLM behavior remain future work.

Check the public source